At ToughGear, we prioritize efficient and reliable shipping to ensure your carefully selected items arrive in perfect condition. Our fulfillment team processes orders with meticulous attention to detail, whether you're shopping for apparel, accessories, or lifestyle essentials. All shipments are securely packaged to protect your purchase during transit, reflecting our commitment to quality at every stage.

Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays. Delivery timelines vary based on your location and selected shipping method. While most domestic shipments arrive within the estimated window, international deliveries may require additional processing time due to customs clearance.

We offer transparent shipping options tailored to different needs:

• Standard Shipping (10-15 Business Days): $15 for orders under $60
• Table Rate Shipping (5-10 Business Days): $25 for orders under $60
• Free Standard Shipping: Automatically applied to orders totaling $60 or more

Note: Expedited shipping options may be available during checkout for time-sensitive deliveries.

We currently ship to most countries worldwide, including the United States, Canada, European Union nations, and select Asian markets. Some remote locations or regions with complex import regulations may experience restricted service availability. During checkout, our system will automatically verify whether we can deliver to your address.

Once your order ships, you'll receive a confirmation email containing your tracking number and carrier information. This allows you to monitor your package's journey through our partners' online tracking systems. For consolidated shipments, individual tracking updates may be provided for each parcel.

While we strive for timely deliveries, occasional delays may occur due to unforeseen circumstances like weather events or customs inspections. If your shipment exceeds the estimated delivery window by more than 5 business days or shows no tracking updates for 48 hours, please contact our support team at [email protected] with your order number. We'll investigate promptly and keep you informed throughout the resolution process.

International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and are not included in your order total or shipping costs. We recommend checking with your customs office for potential charges before placing international orders, as these policies vary significantly between regions and may affect the total cost of your purchase.